FAQs: Frequently Asked Questions
How can I pay my water bill?
There are several ways to pay your water bill: Payment Options
How many days of service are in a reading period?
Usually, there are 30 days of service in a reading period, though there may be reading periods during the year that have slightly more or slightly fewer days.
What are my options for payment of my Water Bill?
Payment options are located here: Payment Options
What number do I call for an after hours water line break
For any after hours emergencies contact the Mount Carmel Police department dispatch 618-262-4114
Why are my combined water/ sewer bills so high?
There could be many reasons; Information is available on the City Website Water/sewer
Also Days of service are usually 30 days, but there are times where it could be fewer or more days of service in the reading period, which can affect the usage.
Why didn’t I receive my bill this month?
The bills are mailed on the same day each month by the 20th of the month, so delays are unlikely (if not impossible). Please contact our office at (618) 262-7461 so that we may verify that we have the correct mailing address for your bills. If the problem persists, please contact your local post office, as there may be a problem on their end. We also offer email bill notification.